Company
News
Gateway Expands Corporate Client Services with New
Unisys Corporation Agreement
NORTH SIOUX CITY, S.D. – Dec. 1, 1998 – Gateway (NYSE: GTW)
today announced an agreement with Unisys Corporation that expands Gateway's award-winning
support and service capabilities for corporate clients. The strategic service alliance
provides Gateway's corporate clients in the U.S. with on-site maintenance for Gateway
desktops and servers.
Through the agreement with Unisys, Gateway clients will be able to choose from a
portfolio of services comprising multiple levels of warranty-related maintenance. The
expanded service offerings and an increased focus on the needs of businesses are designed
to increase operational efficiencies for Gateway clients as well as lower their total cost
of ownership.
"We are pleased to involve Unisys as a service provider for our corporate
accounts," said Eric Larsen, vice president, Global Client Care. "We continue to
expand our service capabilities in an effort to personalize service to suit each client's
specific needs. Our corporate clients rely on only the best products and services and
we're confident that Unisys, with its world-class service delivery infrastructure and
broad geographic presence, will provide clients with the type of responsive service that
they expect."
Gateway continues to bring a wide breadth of product and services to the commercial
marketplace. Gateway is also an innovator in online support offered via e-mail and the
World Wide Web. The company continually expands and develops new offerings for both the
corporate and consumer segments to provide world-class client care service and support.
"Unisys recognizes the critical role that rapid-response on-site service plays in
the commercial marketplace," said Steve Martin, vice president of Emerging Markets,
Unisys Global Customer Services. "We've built a formidable service delivery
infrastructure, which includes highly skilled field engineers with many years of customer
service experience. We are pleased that Gateway recognizes the unique qualities of our
service delivery resources and processes. Our goal is simple – to achieve the highest
level of customer satisfaction in the commercial marketplace."
About Unisys
Unisys (NYSE: UIS) is more than 33,000 employees helping customers in 100
countries apply information technology to solve their business problems. Unisys solutions
are based on a broad portfolio of global information services including systems
integration, outsourcing, "repeatable" application solutions, consulting,
network integration, remote network management, and multivender maintenance and support,
coupled with enterprise-class servers and associated middleware, software and storage.
Repeatable solutions are focused on key vertical markets including financial services,
transportation, telecommunications, government, publishing and other commercial markets.
Headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area, Unisys 1997
annual revenue was $6.6 billion. Access the Unisys home page on the World Wide Web –
http://www.unisys.com – for further information.
About Gateway
Gateway (NYSE: GTW), a Fortune 500 company founded in 1985, provides
complete computing solutions to its clients. The company has manufacturing facilities in
the United States, Ireland and Malaysia and employs over 16,000 people worldwide. Gateway
products and services consistently win top awards from leading industry publications.
Revenue for 1997 was $6.3 billion. For further information visit Gateway at
www.gateway.com.
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